T Allows the calling user to transfer the call. t Allows the called user to transfer the call. r Rings instead of playing music on hold. Automatic Call Distribution (ACD), or call queuing, provides a way for a PBX to queue up incoming calls from a group of users: it aggregates multiple calls into a holding pattern and assigns each call a rank that determines the order in which that call should be delivered to an available agent (typically, first in first out). This number is a national record in Australia. n Disallows retries on the timeout exits this application and goes to the next step. There were more than 800,000 people waiting in the lounge queue at 8.30am, with only about 250,000 tickets available.
The number of calls allowed into all queues are set by a global variable as well as variable that sets the minimum number of calls that must be in all queues before callers hear a message telling of the callback function. i Ignores call forward requests from queue members and does nothing when they are requested. I Even tried to manually add the members to the queue from the CLI and set the state interface to directly monitor the PJSIP device, but had the same issue. Asterisk 1. Below are the steps to create an IVR extension that can be used to send calls from a call queue to an external phone number. Multiple named queues are supported, callback numbers are checked against a blacklist which is stored in a MySQL database. Tested with SIP and PJSIP, tested on a newly created queue with new extensions, reinstalled vitalpbx and asterisk, but nothing seems to help. What’s more interesting is that the issue is not consistent (and therefor hard to reproduce), sometimes it will show both agents in use, sometimes only one but the wrong one, and sometimes it will work as expected. So as you can see below I have a queue with 2 agents logged in, I placed a call from on extension, and in the queue it shows that the extension that placed the call is not in use, and the other agent which is actually available, it shows as in use. Have you ever wanted one person to have more priority in the calls, or a. Share Improve this answer Follow answered at 13:16 arheops 15. With the Asterisk queues you can balance incoming call workload among your employees. You have use getvariable and put substitute yourself. i.e you have remove any quotes You also CANT use variables when you use AGI call (variables will not be substituted). We upgraded to vitalpbx 3.1.4 and it looks like it broke the way queues are monitoring the device state. 1 Answer Sorted by: 0 You should just send params as next param to queue call.
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